The Insight for Customer Service Representatives course is designed to help utility employees efficiently navigate TUNet Insight (our user interface) and interact with the data being presented. Attendees will not only be instructed on the user interface, but will also learn the inner workings of the metering, power quality and remote disconnect applications that reside in our residential and commercial meter offerings. The classes are designed to be hands-on and are held in a small classroom setting to both maximize their learning experience and foster collaboration between utilities.
* Students should ensure their laptop and/or tablet is configured for remote access for their TUNet deployment. Contact Tantalus for more information on setting up this configuration prior to the course.
Tantalus is a technology company dedicated to helping utilities modernize their distribution grids by harnessing the power of data across all their devices and systems deployed throughout the entire distribution grid – from the substation to the EV charger located behind the meter. We offer smart grid solutions across multiple levels: intelligent connected devices, communications networks, data management, enterprise applications and analytics.
